1. The service provider
Name: Lenker Solutions Építőipari Kft.
Registered office: 4287 Vámospércs, Vágóhíd utca 29., Hungary
Company registration number: 09-09-037250
Tax number: 32895441-2-09
Email: info@lenkersolutions.hu
Telephone: +36 20 927 3790
2. Scope of the terms
These terms contain the general conditions governing services between the provider and the client, including in particular design, electrical, building services engineering, security, fire protection, building automation, BMS, Loxone, IT networks and related services.
Where an individual contract or accepted quotation contains a different provision, that individual term prevails. These terms apply only to the extent that the individual agreement or mandatory legislation does not provide otherwise.
3. Quotation requests and preliminary discussions
An enquiry made through the website, by email or by telephone is a request for a quotation or contact. It is not a binding offer by the provider and does not in itself create an obligation to perform.
The client must accurately provide the material information, plans, site conditions, regulatory and technical requirements, scheduling needs and other documents necessary to prepare a quotation. The client may bear the consequences of modifications, additional work or changes to deadlines necessitated by incomplete or inaccurate information.
4. Quotations
A quotation may specify the proposed technical scope, fees, payment schedule, estimated or committed deadline, exclusions, conditions for the client's cooperation and the period for which the quotation remains valid.
Unless otherwise stated, quantities and prices in the quotation are based on the information available. Exploratory work, demolition, site obstacles, design changes, regulatory requirements, utility conditions, changes in material prices or other unforeseen circumstances may require the quotation to be revised.
5. Formation of a contract
A contract is formed when the parties agree in writing on the essential terms and an authorised representative accepts the quotation, order or separate contract. Silence does not constitute acceptance.
The provider may make the commencement of performance conditional on an advance payment, site handover, the necessary plans, permits, declarations or other prerequisites.
6. Technical scope and design documentation
The scope of the service is determined collectively by the individual contract, accepted quotation, budget, design documentation, technical specification and approved changes.
The client must ensure that the plans, specifications, permits, data and instructions it provides are lawful, accurate, usable and mutually consistent. The provider will point out identifiable inconsistencies but is not responsible for latent errors in defective documentation supplied by the client or a third party.
7. Regulatory permits and authorisations
The individual contract identifies the party responsible for obtaining permits, specialist authority approvals, owners' consents, utility declarations and other documents. The provider is responsible only for the permitting or administrative tasks it has expressly undertaken.
8. Client cooperation
In particular, the client must:
- hand over the site on time and in a suitable condition;
- provide the necessary utilities, power supply and access;
- make decisions and give approvals on time;
- disclose site hazards, restrictions and rules;
- pay fees and advance payments on time;
- coordinate the work of other contractors with the provider's activities.
Late or defective cooperation by the client may result in a proportionate adjustment of the completion deadline, additional costs and, where necessary, suspension of the work.
9. Subcontractors and other contributors
The provider may engage subcontractors, designers, experts or other contributors with appropriate expertise and authorisation to perform the work. The provider remains responsible for its own contractual obligations under applicable law.
10. Completion deadlines
The completion deadline is specified in the individual contract. It may change in particular because of changes to the design or scope, client delays, regulatory or utility procedures, shortages of materials or equipment, site obstacles, weather conditions, force majeure or delays caused by third parties.
The provider will inform the client of an impediment and its expected consequences within a reasonable time.
11. Fees, advance payments and payment
Fees may be a lump sum, itemised charges, hourly rates, performance-based fees or a combination of these. The applicable fee and payment schedule are set out in the individual quotation or contract.
Unless otherwise agreed, invoices are payable within eight days of issue. In the event of late payment, the provider may be entitled to statutory default interest and, in business-to-business relationships, the flat-rate recovery cost allowance.
The provider may suspend performance if the client's payment delay is substantial and remains unresolved despite written notice.
12. Additional work, variations and changes
Work outside the original technical scope that is ordered subsequently or becomes necessary for unforeseen reasons is subject to separate charges. Whenever possible, a change and its effects on fees, materials and deadlines must be approved in writing before implementation.
Where immediate action is required to prevent damage or address a safety hazard and the client cannot be reached, the provider may take the necessary action without prior approval, provided it informs the client without delay.
13. Materials, equipment and substitute products
The provider uses the materials and equipment specified in the contract or their technical equivalents. If a product is unavailable, a manufacturer makes a change or there is a technical reason, a substitute may be used after informing the client in advance, provided it does not reduce essential technical performance.
14. Handover and acceptance
The provider notifies the client when the work is complete and initiates the handover and acceptance procedure in accordance with the individual contract. During handover, the parties may record performance, documents, measurement results, operating guidance and any list of defects in a written record.
A minor defect that does not prevent use for the intended purpose does not in itself justify refusal of acceptance; an appropriate deadline must be allowed for its correction.
15. Statutory warranties, guarantees and defect notification
The provider is responsible for defective performance in accordance with mandatory legislation and the individual contract. The client must report a defect in writing without delay after discovering it and, where possible, document it with photographs, its location and the circumstances.
The provider is not responsible in particular for defects resulting from improper use, failure to maintain, external influences, third-party intervention, client-supplied materials or instructions, or hidden conditions unknown to the provider.
16. Operation and maintenance
Building services, electrical, security, fire protection, automation and other systems may require regular inspections, maintenance, software updates or regulatory checks. These are the client's responsibility unless a separate maintenance agreement provides otherwise.
17. Liability
The parties are liable for damage caused by a breach of contract in accordance with the Hungarian Civil Code and the individual contract. In business-to-business relationships, liability may be limited in the individual contract to the extent permitted by law, except for intentional breaches and breaches causing harm to human life, physical integrity or health.
The provider is not liable for indirect or consequential loss or loss of profit that it did not and could not reasonably have foreseen, or that results from the actions or contribution of the client or a third party.
18. Force majeure
Neither party is liable for delay or failure caused by an event beyond its control that could not reasonably have been foreseen or avoided when the contract was concluded. Such events may include natural disasters, war, strikes, epidemic-related measures, official restrictions, utility outages, extreme weather, extraordinary supply chain disruption or widespread IT infrastructure outages.
19. Confidentiality and intellectual property
The parties must keep business, technical and personal information obtained during performance confidential. The client's right to use plans, documentation, software, configurations, graphics and other intellectual works created by the provider is governed by the individual contract and payment of the full fee.
20. Project references
The provider may use a project's name, location, photographs or technical description as a reference only in a manner agreed with the client, without unauthorised disclosure of personal data or business secrets.
21. Termination and withdrawal
The conditions for ending a contract are determined by the individual contract and applicable legislation. If the contract ends, the client must pay for work already performed, materials ordered, substantiated costs and amounts arising from termination that may lawfully be claimed.
22. Consumer contracts
If the client is a consumer, mandatory consumer protection and distance-contract rules apply. The existence and exercise of a right of withdrawal or termination must be assessed in light of the way the specific contract was concluded, the nature of the service, the commencement of performance and the consumer's declarations.
For individually manufactured products, urgent repairs, completed services or performance begun at the consumer's express request, legislation may restrict or exclude the right of withdrawal. The consumer must be separately informed of this before the specific contract is concluded.
23. Complaints
The client may submit a complaint about a service to info@lenkersolutions.hu or by letter to the provider's registered office. The provider will investigate the complaint and respond within the statutory time limit.
In a consumer dispute, the consumer may contact the conciliation board competent for their place of residence or stay, the consumer protection authority or a court. The precise details of the competent conciliation board must be provided on the basis of the official register current at the time of the complaint.
24. Data protection
The Privacy Notice published on the website applies to the processing of contractual and contact data.
25. Governing law and disputes
Hungarian law governs the contract. The parties will first seek to resolve disputes through negotiations. In business-to-business relationships, the parties may agree on jurisdiction in the individual contract; mandatory jurisdiction rules may not be varied to a consumer's disadvantage.
26. Final provisions
If a provision of these terms is invalid or unenforceable, this does not affect the validity of the remaining provisions. The provider may amend these terms in response to legislative, operational or service changes. An amendment applies to legal relationships formed after publication unless the parties agree otherwise.